Next, we invite you to review the general contracting conditions that regulate the conditions governing the reservation and contracting of the activities offered through the wino.tours website. In this sense, the use and activity through this Web Page constitute, in whatever is applicable to you, your acceptance of these General Contracting Conditions and will be applied to all the activities you acquire. If you have any questions about them, you can contact wino.tours through any of the means specified below.
These General Contracting Conditions have been prepared in accordance with the provisions of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce and Royal Legislative Decree 1/2007, of November 16, approving the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws regarding distance contracting.
Wino Tours reserves the right to modify the General Contracting Conditions at any time. All corrections will be published online. Notwithstanding the foregoing, you as a user will only be subject to the version of the General Contracting Conditions that you accepted at the time of contracting the activity through the Website.
Due to the different nature of the activities offered on this website. The activities have been grouped under the following groups:
- Getaways. They are those activities in which Wino Tours offers the services of third parties and acts as a simple intermediary of the activity. Being the client who has the responsibility to reach the establishments where the experience is carried out by their own means.
- Private tours. These are day trips in which Wino Tours offers its clients a private guide who takes care of picking them up and returning them to the place that clients want. Accompanying them at all times during the activity.
As is to be understood, the responsibilities of Wino Tours change depending on the contracted service. For this reason, it is mentioned in each point if the conditions are applicable to one or another product group. In the case that the conditions apply to both products, then we use the common terminology: activities.
General and contact information
The ownership of this Website is held by Ivan David Lacroix with NIE x3059607D and whose contact details are:
Address: Bahia Palace I C / Gregal, 2 bjs A – Miami Platja (Mont Roig del Camp)
Contact phone: +34 650154109
Contact email: info@wino.tours
Responsibility of the Organizer of the activity and Wino Tours
2.1 Please note that the Organizer of the getaways(mainly wineries and companies related to enoculture), and not Wino Tours, is:
- The seller, supplier and / or executor of the contracted activity;
- The party with whom you contract to carry out the activity; and
- The only person responsible for carrying out the activity contracted through Wino Tours.
2.2 For this reason, the Organizer is a third party that is not part of Wino Tours and it only publishes the acgetaway of different Organizers through its Website. The Organizer, where appropriate, authorizes Wino Tours to display the getaways it organizes on its Website.
2.3 For its part, since Wino Tours is considered an intermediary, it manages the contracting of getaway on behalf of the Organizer. Therefore, Wino Tours does not organize the getaway, but only mediates in the marketing of the reservations. Wino Tours carries out an information of the getaway offered by the Organizers on the days and / or hours that the Organizer informs us and explicitly and documented authorizes to advertise. In no case, Wino Tours sells, delivers and / or performs the reserved getaway.
The user
3.1 The user declares that he is of legal age (over 18 years old) and has the legal capacity necessary to contract the activities offered by the Organizers through the Website in accordance with the conditions broken down through these General Contracting Conditions, which declares to understand and accept.
3.2 In the case of contracting by minors, the authorization of the parents or guardians is required to enjoy the contracted activity. The user is solely responsible for the veracity and accuracy of the data provided to Wino Tours in the reservation process.
3.3 The user agrees to use the services and content on our website in accordance with the Law and the general and particular terms and conditions of the services offered by the Website at all times, and must refrain from using them to:
- Transmit your username and password to unauthorized third parties, and must immediately notify Wino Tours of the access by an unauthorized user to said information.
- Introduce data programs on the network that may cause damage to the computer systems of Wino Tours, its suppliers or third-party users of the internal network or this website.
- Carry out illegal activities, contrary to good faith, customs, morals or public order.
- Carry out activities that constitute an infraction of the regulation on intellectual and industrial property or any other norm of the applicable legal order.
- Reproduce, duplicate, sell or exploit for commercial purposes any content on the website.
- Disseminate content of a racist, xenophobic, pornographic nature, in support of terrorism and / or that violates human rights
3.4 When registering with Wino Tours, the user will choose a username and password that must be duly guarded for later access as a registered user. Since they are personal and confidential, the user will be considered the only responsible party in the event that they are used by a third person to whom said user has provided them.
3.5 The information you provide to Wino Tours must be correct. The user is responsible for providing their data correctly in the contracting processes established on the Website, and must pay special attention to the introduction of data relating to the delivery address of the contracted activities (email address and telephone number). ), as well as, where appropriate, the names of the third parties with respect to whom you enter your data, with the prior authorization of said third parties, the user must at all times enter all the identification data correctly and as they appear in the DNI or passport.
3.6 Wino Tours is not responsible for the fact that you do not receive the reservation of the activity if the configuration of your email address is not correct or you have provided the incorrect information. Also, you should immediately inform if there is any change related to your email address or your phone number.
Booking an activity
4.1 All the activities and services shown on the Website are subject to limited availability. Wino Tours does not guarantee that the service is always available, even if it is shown through it since the activity is organized and offered by the Organizer.
4.2 By pressing the “Buy” button you as a user send Wino Tours, which acts on behalf of and on behalf of the Organizer, a request to book the activity advertised through the Website. However, the activity reservation will not end until you receive an email from Wino Tours / Organizer confirming the acceptance of your activity reservation request and the actual reservation of the activity.
4.3 The only means of payment through which you can buy on the Website is by bank card and bank transfer. The bank cards accepted on the Website are the following: Visa and MasterCard. All bank cardholders are subject to validation checks and authorization by the card issuer. If the buyer’s payment card issuer denies, or for any reason does not authorize payment in our favor, either before or after a payment, we will not be liable for any delay or lack of confirmation of the contracted Order.
4.4 The final prices indicated on the Website include VAT. The tourist taxes that are asked when staying in a touristic accomodation are not included.
4.5 On the other hand, even if Wino Tours / Organizer has accepted your request, you can cancel the reservation at any time if you have reasonable suspicions that you have committed or are committing any type of fraud against Wino Tours or the Organizer.
4.6 By virtue of the provisions of article 103 section l) of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws ; at the time you formalize a reservation for an activity and it is confirmed, you cannot give up the activity because it consists of a leisure activity that provides for a specific date or period of execution.
Cancellation and return policy of the contracted activity
5.1 In the event that the contracted activity could not be carried out for reasons unrelated to the customer (for example, meteorological conditions or those unavoidable and exceptional circumstances that are beyond the control of the customer and whose effects could not have been avoided even if all the measures had been taken) You will receive a refund or a voucher for the amount paid that you can exchange at any time for any other activity that is advertised through the Website.
5.2 On the other hand, if the tour is canceled for reasons that do have to do with the client, such as not showing up at the indicated time or not being in condition for the activity at the time of doing it, Wino Tours is not obliged to make any type of return.
5.3 As a user, you can cancel any activity in more than 48 hours in advance and Wino Tours will refund you with the total amount of the booking price. In case the cancellation is made with less than 48 hours before the booking date there will be a sanction following these two rules:
Between 48 hours and 24 hours before the booking date, the sanction will equal 50% of the total booking price. Meaning, the user will receive half of what was initially paid.
Less than 24 hours before the booking date, the sanction will equal 100% of the total booking price. Meaning, the user will no longer receive any refund.
Treatment of personal data
6.1 To know the treatment that Wino Tours will carry out of your personal data, you can access the Privacy Policy of Wino Tours. Despite having all the information in the Privacy Policy, inform you that Wino Tours is considered responsible for the treatment of your personal data and, in order to make the effective reservation of the activity for which you have been interested, will communicate the same The Organizer, who will be considered responsible for the treatment.
6.2 In the case of wanting to exercise your rights against Wino Tours, you can contact us through the contact information provided in section 1 of these General Contracting Conditions
Nullity of the clauses
If any clause included in these General Contracting Conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will only affect said provision or the part of it that is null or ineffective, the general conditions subsisting in everything others, having such provision, or the part of the same that is affected, by not putting.
Exclusion of resignation
The fact that either Party does not exercise its rights in the event of non-compliance by the other Party with any of the obligations imposed on it by these General Contracting Conditions may not be interpreted as waiver of future breaches of the obligation to That will be.
Applicable law
The user accepts that the legislation applicable to the operation of this service is Spanish. The Judges and Courts of the user’s domicile will be competent to know of the differences that arise from the interpretation or application of this clause.
Miscellaneous
10.1 For any suggestion, query, complaint or claim, the user should contact Wino Tours at the address Bahia Palace IC / Gregal, 2 bjs A – Miami Platja (Mont Roig del Camp) or by phone +34 605154109 or by communication email info@wino.tours
10.2 The user is duly informed that Wino Tours, by publishing comments or opinions of its users on its website, neither approves nor positions itself in this regard. Consequently, Wino Tours is exempt from any liability that may arise regarding the content of the opinions or comments published on its website, made by its users.
Gift cards
11.1 Once the client has made the payment in the reservation of the activity, has the right to request a gift card. This will be sent at no additional cost to the email address provided in PDF format.
11.2 The owner of the gift card has 12 months from the moment of purchase to enjoy the tour / getaway in which it has been given.
11.3 To enjoy the gift card, the owner of the card must get in contact with Wino Tours with at least 1 week in advance.
11.4 Exchanges of the gift card are accepted but not returns. The conditions of change of tour / getaway are the following:
- If the value of the tour / getaway is less, the difference of the value will not be returned.
- If the value of the tour / getaway is higher, the difference of the change must be paid.
11.5 In the case of not enjoying the tour / getaway specified on the card within 12 month, no refunds or exchanges will be made. It will therefore be unusable.
11.6 No economic refunds will be made if it is decided to avoid the tour / getaway before the end of the 12 months period.
11.7 If there is an increase in the price of the experiences purchased as a gift at the time of enjoying them, the increase in price will be notified to the client. Who will be able to choose between: paying the difference or choosing another activity that is included in the initial payment price. In this case, a refund will be made if the client does not want another activity than the one initially offered, and does not want to pay the difference.